

When your generator fails, you’re not just losing electricity—you’re losing security, comfort, and peace of mind. Your refrigerated medications stay cold. Your security system stays active. Your family stays comfortable, no matter what the weather throws at you.
That’s what reliable backup power looks like. Not the stress of wondering if your generator will start when you need it most, but the confidence that comes from knowing it will.
Professional generator repair means your investment actually protects what matters to you. Your generator becomes what it was meant to be: invisible until you need it, then absolutely dependable.
We’ve been serving North Carolina homeowners since 2002, with over 35 years of electrical expertise behind every repair call. We’re the local company that Farrington residents call when their generator needs real attention.
Master electrician Andy Helton leads our team, bringing decades of hands-on experience to every job. We know the unique challenges that Chatham County weather brings—from summer storms to winter ice—and we’ve helped hundreds of families prepare for them all.
Located in Burlington and serving the greater Triangle area, we understand what Farrington homeowners need: reliable service, honest pricing, and technicians who show up when they say they will.

First, we listen. You tell us what’s happening with your generator—strange noises, failure to start, or just that nagging feeling something isn’t right. We schedule a convenient time that works for your schedule.
Our technician arrives in a fully stocked truck with the tools and parts needed for most common repairs. We diagnose the issue thoroughly, explain what we found in plain language, and give you an upfront price before any work begins.
Then we fix it right. No shortcuts, no temporary patches. When we’re done, we test the system to make sure everything works properly. We clean up our work area and walk you through what we did, so you understand your generator better than before.

We service all major generator brands, whether we installed your system or not. As factory-authorized dealers for Generac and Briggs & Stratton, we have access to genuine parts and the latest technical updates for these popular brands.
Your generator repair includes thorough testing of all system components—from the transfer switch to fuel connections. We check battery condition, inspect electrical connections, and verify that your generator can handle your home’s power load during an actual outage.
Farrington’s location near Jordan Lake means your generator faces unique environmental challenges from humidity and seasonal weather changes. We understand how these local conditions affect generator performance and adjust our service approach accordingly. Many of our Chatham County customers also benefit from our annual maintenance programs, which catch small issues before they become expensive emergency repairs.

Your generator should receive professional service every six months or after 100-200 hours of operation, whichever comes first. North Carolina’s humid climate and frequent storm activity put extra stress on generator components.
During each service, we change the oil and filters, test the battery, inspect all connections, and run a full load test to ensure your system can handle your home’s power needs. We also check for any manufacturer updates or recalls that might affect your specific model.
Regular maintenance isn’t just about preventing breakdowns—it’s about ensuring your generator will actually start and run when you need it most. Many generator failures happen during the first few minutes of an outage, when families are counting on backup power the most.
The most frequent issues we see are dead batteries, fuel system problems, and transfer switch malfunctions. Generator batteries typically need replacement every three years, but North Carolina’s temperature swings can shorten that lifespan.
Fuel problems often develop when generators sit unused for months between power outages. Gasoline degrades, natural gas connections can develop leaks, and fuel filters get clogged. We also see transfer switch issues, especially in older installations where electrical connections corrode over time.
Many homeowners don’t realize their generator has a problem until they actually need it. That’s why we recommend listening for your generator’s weekly exercise cycle—if you don’t hear it running its self-test, something needs attention before the next storm hits.
Repair costs depend on what’s wrong and which components need replacement, but we always provide upfront pricing before starting any work. Simple fixes like battery replacement or oil changes typically run $150-300, while major repairs involving transfer switches or engine work can range from $500-1500.
We use flat-rate pricing, so you know exactly what you’ll pay before we begin. No hidden fees, no surprise charges when the job is done. Our fully stocked trucks carry the most common parts, which means we can often complete repairs in a single visit.
The real cost isn’t the repair itself—it’s what happens when your generator doesn’t work during a power outage. Spoiled food, damaged electronics from power surges, and the stress of being without electricity during storms all cost more than preventive maintenance and timely repairs.
Absolutely. We service generators regardless of who installed them or where they were purchased. Our technicians are trained on all major brands including Generac, Kohler, Briggs & Stratton, and others commonly found in North Carolina homes.
As factory-authorized service dealers, we have access to genuine parts, technical bulletins, and manufacturer support that many repair companies don’t offer. This means we can handle complex diagnostic issues and warranty work that other technicians might not be equipped for.
We’ve repaired generators from big-box store installations, other electrical contractors, and even some that homeowners attempted to install themselves. What matters most is getting your generator working reliably, not who put it in originally.
We prioritize emergency calls and typically respond within 24 hours, often same-day during business hours. We understand that generator problems usually surface during or right after storms, when you need backup power most urgently.
Our emergency service includes evenings and weekends, because power outages don’t follow normal business schedules. We carry emergency repair parts in our service trucks and maintain relationships with parts suppliers throughout the Triangle for quick access to specialized components.
During major storm events, we triage calls based on safety concerns and medical needs first, then work through other emergency repairs. The best approach is preventive maintenance before storm season, but we’re here when emergencies happen regardless.
First, check that your main electrical panel’s breaker for the generator hasn’t tripped, and verify that there’s fuel in the tank if you have a portable unit. For standby generators, make sure the unit itself hasn’t thrown any error codes on its display panel.
If those basics check out, don’t attempt to force the generator to start or try complex troubleshooting yourself. Generator systems involve both electrical and mechanical components that can be dangerous to work on, especially during storm conditions when you’re stressed and visibility might be poor.
Call us immediately for emergency service. We can often walk you through simple diagnostic steps over the phone, and if needed, we’ll get a technician to your location as quickly as safely possible. Your generator is an investment in your family’s safety and comfort—don’t risk making the problem worse with DIY repairs during an emergency.

Electrical Service Providers (ESP) has been in business since 2002. ESP started out performing wiring services to new construction, remodeling projects and residential homes. Our company’s president identified a market for electrical services to be performed in homes and businesses independent of new construction. Read More about Electrical Service Providers>>
Chapel Hill, Burlington, Carrboro, Durham, Gibsonville, Hillsborough, Graham, Pittsboro, Morrisville, Cary

Electrical Service Providers (ESP) has been in business since 2002. ESP started out performing wiring services to new construction, remodeling projects and residential homes. Our company’s president identified a market for electrical services to be performed in homes and businesses independent of new construction. Read More about Electrical Service Providers>>