

When your generator fails, you’re not just losing backup power—you’re losing peace of mind. Your family’s comfort, your food’s safety, and your home’s security all depend on that system working exactly when you need it most.
We get your generator running right the first time. No guesswork, no return trips, no surprises. You’ll have reliable backup power that actually kicks in during the next outage, whether it’s a summer storm or winter ice.
That’s the difference between hoping your generator works and knowing it will.
ESP Electrical Service Providers has been Mount Gilead’s trusted generator repair company since 2002. Andy Helton, our Master Electrician and owner, brings 35+ years of hands-on electrical experience to every job.
We’re not the new guys learning on your equipment. We’re NECA members with state electrical licenses who’ve seen every generator problem you can imagine. When Mount Gilead families need their backup power fixed fast, they call us first.
Our fully stocked trucks mean we show up ready to solve your problem, not make another appointment.

First, we diagnose the real problem. Not the obvious symptom, but what’s actually causing your generator to fail. Our technicians arrive in uniform with fully stocked trucks, so we can handle most repairs on the spot.
You’ll know the exact cost before we start any work. Flat-rate pricing means no surprises, no hourly charges that keep climbing, and no hidden fees. We explain what’s wrong, what it takes to fix it, and what it costs.
Then we fix it right. We clean up our work area and test everything before we leave. Your generator either works perfectly, or we’re not done yet.

We handle everything your generator needs: emergency repairs, routine maintenance, parts replacement, and system upgrades. Whether it’s a Generac, Kohler, or any major brand, we service what others can’t or won’t touch.
Mount Gilead’s weather patterns—from summer thunderstorms to winter ice storms—put extra stress on backup generators. We know how local conditions affect different generator models and what fails first in our climate.
Every repair comes with our lifetime warranty on labor, up to 25 years. We stand behind our work because we know it’s done right the first time.

We respond to emergency generator repair calls as quickly as possible, often within hours of your call. Our technicians carry fully stocked trucks with the most common generator parts, so many repairs can be completed during the first visit.
For true emergencies—like when your power is already out and your generator won’t start—we prioritize these calls. We understand that when your generator fails during an outage, every hour without backup power puts your family’s comfort and safety at risk.
Our goal is same-day service for emergency repairs whenever possible. We’ll give you a realistic timeframe when you call, not false promises that leave you waiting.
We repair all major generator brands including Generac, Kohler, Briggs & Stratton, Guardian, and others. Our 35+ years of experience means we’ve worked on virtually every residential generator model available in North Carolina.
Each brand has its own quirks and common failure points. Generac units might have different control board issues than Kohler systems. We keep brand-specific parts in our trucks and understand the diagnostic procedures for each manufacturer.
Whether your generator is brand new or 15 years old, we can diagnose the problem and get it running properly. We’re not limited to just one brand like some competitors.
Yes, regular maintenance is crucial for reliable generator performance. We recommend annual service calls that include oil changes, filter replacements, battery testing, and system diagnostics to catch problems before they cause failures.
Mount Gilead’s climate puts generators through temperature extremes and humidity changes that can cause premature wear. Our maintenance service addresses these local conditions and keeps your system ready for the next power outage.
Preventive maintenance costs far less than emergency repairs, especially when your generator fails during a storm when you need it most. We can set up a maintenance schedule that fits your budget and your generator’s needs.
First, check the basics: make sure your generator has fuel, the battery connections are clean and tight, and the transfer switch is in the correct position. Sometimes simple issues cause startup failures.
If these basics don’t solve the problem, call us immediately. Don’t attempt to force-start the generator or bypass safety systems. This can cause expensive damage and create safety hazards for your family.
We prioritize emergency calls during power outages because we know you’re counting on that backup power. Our technicians can often diagnose startup problems quickly and get your generator running safely.
Repair costs depend on what’s actually wrong with your generator, not how long it takes to fix. We use flat-rate pricing, so you’ll know the exact cost before we start any work. No surprises, no escalating hourly charges.
Simple repairs like battery replacement or minor electrical issues typically cost less than major component failures like control board replacement or engine problems. We’ll diagnose the issue first and explain your options clearly.
Our lifetime warranty on labor (up to 25 years) means you won’t pay twice for the same repair. When we fix something, it stays fixed.
Absolutely. Sometimes older generators reach the point where repair costs exceed replacement value, especially when major components fail on units over 10-15 years old.
We’ll perform a load calculation to determine exactly what size generator your Mount Gilead home needs. This isn’t guesswork—we calculate your actual electrical requirements and recommend the right capacity for your specific situation.
Whether you need a smaller unit for essential circuits or a whole-house system that powers everything, we’ll help you choose the most cost-effective solution that actually meets your family’s needs during outages.

Electrical Service Providers (ESP) has been in business since 2002. ESP started out performing wiring services to new construction, remodeling projects and residential homes. Our company’s president identified a market for electrical services to be performed in homes and businesses independent of new construction. Read More about Electrical Service Providers>>
Chapel Hill, Burlington, Carrboro, Durham, Gibsonville, Hillsborough, Graham, Pittsboro, Morrisville, Cary

Electrical Service Providers (ESP) has been in business since 2002. ESP started out performing wiring services to new construction, remodeling projects and residential homes. Our company’s president identified a market for electrical services to be performed in homes and businesses independent of new construction. Read More about Electrical Service Providers>>